Once your order has been processed and you have received an order confirmation. Please allow 24 - 48hrs for your order to be processed.

If there are no issues with payment & address, your order will be shipped out within 24hrs.

All orders are shipped with a tracking number.

Unfortunately to follow all protocols, regulations, and remain in compliance we are not allowed to accept any returns due to the items we sell.

In case of damage, missing items or packages, you will need to start a claims process with the carrier, USPS or UPS. The claim process should be started as soon as possible to ensure the best possible outcome. We are not responsible for missing, damaged, or stolen orders once the transit status is marked as delivered with the carrier. 

All claims should be filed with the carrier and not with us. The carrier will ultimately be responsible for any resolution. We recommend keeping all of the documentations (pictures of damaged packaging interior and exterior condition of the box and its contents) related to the shipment and its delivery, as this can help in the claims process.

All products are sourced from either manufacture or authorized distributors.

We work very closely with our origin distributors to make sure all products are suitable and passes USA FDA regulations before importing.

No, we have a quality control team at our warehouse to ensure that our inventory is separated by date into batches and properly rotated.

Many of our products are imported, therefore, expiration dates are formatted differently than what you may normally see in your home country. This can cause confusion and frustration with some customers who are under the impression that we sent them expired product. Here are the common formats for expiration dates. Please feel free to contact us at Support@Exoticers.com to clarify if you suspect your product is expired.

USA:

MM/DD/YYYY or MM/DD/YY

International:
DD/MM/YYYY or DD/MM/YY

YY/MM/DD or YYYY/MM/DD

(Chinese products do not have expiration dates. Instead they have production dates marked on the product and the factory provides the corresponding expected shelf life for those products.)

Email Support@Exoticers.com with cancellation request and subject it with your order number. We will do our best to process the cancellation and issue you a full refund ASAP.

NOTE: We cannot cancel your order if it has already been shipped out.

We understand that UPS and USPS are responsible for the delivery and handling of packages, and we cannot be held responsible for melted chocolate, candy, gummies and other confectionery products, due to environmental factors during transit by the carrier, such as temperature, humidity, and air pressure, that are out of Exoticers’ control. All of our products are carefully packed in an air conditioned facility and we can not guarantee that the package will not be exposed to extreme temperatures during transit. Therefore, customers should be aware that their order may be affected by these external conditions. Exoticers does not have the ability to guarantee that any product will remain in its original form during transit.